How to read a missed-collection log without arguing about the round
A log that says “not out” and a log that says “access” are not the same delay. This note is for officers about to take either figure into a committee.
Notes written after the extract, not before it.
These pieces are for officers about to take a figure into scrutiny. They are not general essays about “insight”.
The first three questions members ask when a queue is shown as a map
Ward shading is not an accusation. Still, chairs reach for the darkest polygon first. Here is how we caption a map so that instinct does not become a minute.
Drawing a housing repair backlog on paper, not on a wall screen
A3 still fits a committee desk. A live wall does not. This is the sequence we use when damp and mould jobs have to be seen beside kitchen leaks without mixing the clocks.
Repeat callers hiding inside recoded contact-centre tickets
When a missed bin becomes a “waste enquiry” on the second call, the household disappears from the repeat list. Counting both codes is tedious and, for some authorities, overdue.
A morning on the waste round before the map is drawn
In Fleetwood last spring the extract showed a cluster on a cul-de-sac that the crew already knew as a parked-car trap. The map was still worth drawing; the walk told us which footnote to print.